National Child Support -- Privacy Policy
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Privacy Policy


At www.nationalchildsupport.com we take your privacy seriously. This document outlines the type of information we receive, how we handle it and what we do to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

Before you submit any information to Our Web site, please read this Privacy Policy for an explanation of how We will handle your information. By using any part of Our Web site, you agree, without limitation or qualification, to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use Our Web site.

This web site is provided for information purposes only.
It is intended only to help you understand some of your legal rights concerning child support. It is not intended as legal advice and should not be relied upon as legal advice. Nothing transmitted from this web site establishes an attorney-client relationship between you and National Child Support. National Child Support is not a law firm.

NCS will notrepresent you to provide child support services unless we accept your case and have entered into a written agreement. We will not represent you just because you have transmitted information to us or even because we may have given you an answer to a question.

The legal principles discussed at this site may vary for each individual case or from state to state. Should you have legal questions, NCS recommends you consult an attorney.

NCS does everything technically possible to protect information transmitted via the Internet. However, please remember that transmissions on the Internet are not always confidential. You are transmitting confidential information at your own risk.

WHAT IS OUR COMMITMENT TO YOU?
We are sensitive to your privacy concerns, and are committed to letting you know what Information is being collected on Our Web site, how the Information is being used and what choices you have regarding the collection and use of the Information. Please take a moment to review this Privacy Policy and contact Us with any questions at privacy@nationalchildsupport.com.

PRIVACY POLICY CHANGES
We reserve the right to change this Privacy Policy at any time. You agree to this Privacy Policy, and any changes to the same, by visiting this Web site. Therefore, We encourage you to review this Web site from time to time to review changes to Our Privacy Policy.

WHAT TYPES OF INFORMATION DO WE COLLECT ABOUT YOU AND WHY?
We gather personally identifiable information that you expressly provide when you enter information into a form on Our Web site including, without limitation, your name, mailing address, e-mail address, and other unique personal identifiers (e.g., date of birth) (“Personal Information”). If you choose not to provide the requested Personal Information, We may not be able to offer you personalized services that require such information.

We also collect anonymous information, which includes any information that is not tied to your Personal Information, such as your IP address (“Anonymous Information”). You are not required to register on Our Web site in order for Us to collect Anonymous Information about you. In addition, We may receive information about you from other sources including, but not limited to, service providers for tracking and marketing purposes (“Source Information”). Source Information may consist of referral data or the Web site you were previously visiting prior to visiting Our Web site; and information related to the browser and/or platform you are using to access Our Web site. Personal Information, Anonymous Information, and Source Information are collectively referred hereinafter as “Information.”

In addition to the Information that you provide to Us or that We obtain about you, We will also collect certain information arising out of your use of Our Web site, or augment the data We collect with other information from other online or offline sources. We use “cookies" and the Information to enhance your experience and present you with personalized offers. Likewise, We may use third-party advertising companies to serve and track advertisements appearing on Our Web site. Such third-party companies may employ cookies and action tags to measure advertising effectiveness. To learn more about “cookies,” please see the section below titled “Cookies and Web Bugs.”

We collect Information about you to (a) provide products, programs, and services that you have requested; (b) operate and improve the features, offerings and content presented to you by Us and Our affiliated companies, successors, and assigns; (c) personalize the content and advertisements provided to you; (d) communicate with you and respond to your inquiries; (e) conduct research about your use of the features, offerings and content from Us, Our parent or sister companies and partners; (f) provide product improvement; (g) “pre-populate” forms; (h) provide you with advertising targeted to your preferences; and (i) help offer you other products, programs, or services that may be of interest to you. We also reserve the right to collect and reuse Information about you for marketing purposes.

We reserve the right to collect Information about you and store it in connection with other online or offline information We may possess or obtain about you. Such information may include, without limitation, information about the different sites that you visit on the Internet, the time and frequency at which you visit them, and the content that you transmit or post on other Web sites.

WITH WHOM WILL THE INFORMATION BE SHARED?
We may share Information about you with other people or nonaffiliated companies or for particular purposes including, without limitation, the purposes described below. In all cases, you may opt-out of sharing your Information with such providers by choosing not to use or register for that service or content. Please see “Offering You Choices-Marketing Options” below for information on how to opt-out of sharing your Information.

  • Service Requests - If you submit a request for a service on Our Web site, We will share Information about you contained in the request form with Our business partners to process and fulfill your request. Our business partners may contact you by telephone, e-mail, or mail based on the Information you provided to Us, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state equivalent Do Not Call List, or the Do Not Call List of a specific company. If one of Our business partners contacts you by telephone and you wish not to be contacted again by that business partner with respect to your inquiry, then you should specifically make a request to that partner not to contact you again.
  • Subsidiaries, Parent, or Sister Companies: We may share Information about you with Our subsidiaries, sister companies, parent company, successors, and assigns unless you opt-out of sharing Information with such parties. Please see “Offering You Choices-Marketing Options” below for information on how to opt-out of sharing your Information.
  • Non-Affiliated Companies: We do not share Information with any non-affiliated third party except: (1) in select circumstances when Our business partner refers you to Us and you give Us permission to share specific Information, such as your name and email address, with such business partner on your order form, or (2) when Our business partner provides a product or service that We feel may be of interest to you.
  • Required by Law: We may also share Information about you as permitted or required by law including, without limitation, inquires by law enforcement or to comply with Federal laws including, without limitation, the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 ("CAN-SPAM Act of 2003").

OFFERING YOU CHOICES - MARKETING OPTIONS
You have choices when it comes to learning about new offers or services. If you do not wish to receive offers of products or services from Us, Our sister companies, or partners, here are the methods you may employ to opt-out:

  • E-mail Opt-out Options: Each marketing e-mail We send includes instructions and an opt-out link.
  • Refusing Cookies: Subject to the section below pertaining to cookies and web bugs, you have the ability to prohibit being served an advertisement based on cookie technology. We utilize reputable third-party vendors to serve advertisements. If however, you are not comfortable with cookies, you can adjust the settings within your browser to further prohibit being served a cookie. Please see the browser’s instructions to perform this task.

    The National Advertising Initiative (NAI) has developed an opt-out tool with the express purpose of allowing consumers to "opt-out" of the targeted advertising delivered by its member networks. You can visit the NAI opt-out page and opt-out of this cookie tracking. Please visit: http://www.networkadvertising.org/optout_nonppii.asp.
  • Other Options: If you would like to opt-out of Our promotional marketing, and would like to contact Us, please send Us an e-mail at privacy@nationalchildsupport.com
Please note that suppressed contact information will not be used for any other purpose except to ensure compliance with your opt-out request and to comply with the CAN-SPAM Act of 2003 and any other applicable state and/or Federal laws regarding your choices when it comes to commercial marketing.

COOKIES AND WEB BUGS
A cookie is a small piece of information that many Web sites use to help make shopping online easier. The information is stored on your computer’s hard drive and provides a number of conveniences for you. We may set and access cookies on your computer to provide you with customized content and to assist in providing the services that you have requested. Most cookies are "session cookies," which automatically delete themselves from your hard drive after each session. Like many Web sites, We may automatically track information based upon your behavior on Our Web sites. We may combine information that We obtain through the use of cookies with Personal Information, other aggregate or anonymous data, including a unique ID We may assign you. As described above, We use this information for research purposes to better understand, protect and service Our customers. The information We track may include such information as browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, IP address and number of clicks to analyze trends, administer Our Web sites, track user's movement in the aggregate, and gather broad demographic information for aggregate use.

If you want to prevent a third-party advertising network from setting and/or reading cookies on your computer, you may wish to alter the cookie settings within your browser. Please review the instructions for your browser on how this is performed. Please see “Offering You Choices-Marketing Options” above for information on how to opt-out of sharing your Information.

DOES THIS PRIVACY POLICY APPLY TO OTHER WEB SITES?
Our Web site may contain links to non-www.nationalchildsupport.com Web sites. We believe such other Web sites share a similar commitment to consumer privacy and urge you to review their privacy policy when visiting their Web sites. We are not responsible for the privacy policies of other Web sites.

HOW DO WE PROTECT YOUR INFORMATION?
We maintain electronic and procedural safeguards designed to protect your Information. We protect Information about you over the Internet by using a secure web server, which allows web browser programs (such as Netscape, Firefox or Microsoft Internet Explorer) to interact with Our web server via an encrypted session. We employ a Secure Sockets Layer (SSL) connection that provides an encrypted connection between your computer and Us. The 128 bit encrypted connection scrambles ordinary text or data into cyphertext to safeguard sensitive information during its journey across the Internet. The information is decrypted, or put back into a readable format, when it reaches its intended destination. Depending on which browser you use, you will know you are in secured area by "https" or a lock appearing in the lower right hand corner of your browser window. When you visit Our Web site, you may move in and out of secured areas.

TRANSFERABILITY OF INFORMATION
Information collected in accordance with this Privacy Policy by Us may be stored and processed within the United States of America or in any other country in which We or Our agents maintain facilities. By using Our Web site, you consent to any transfer of Information outside of your country, should We find it necessary.

In the event that We are acquired or merge with another company, or upon a sale of all or portion of Our assets, Information about you will be among the assets transferred to the new company. The new company may handle such Information in accordance with its own policies and procedures and not in accordance with this Privacy Policy.

A SPECIAL NOTE REGARDING PEOPLE UNDER 18 YEARS OLD
Individuals under the age of eighteen (18) should not send any Information to Us. Each time you access Our Web site or provide Information about yourself or anyone else, you are representing to Us that you are eighteen (18) years or older.

CONTACTING
If you have questions about Our Privacy Policy, please contact privacy@nationalchildsupport.com.

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